Terms and Conditions

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Welcome to our website shirtframinservice.co.uk owned and operated by The Shirt Framing Service Ltd (Company number 10628326) hereafter referred to as the ‘Company’. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

We encourage users to establish hypertext links to this website. However, we do not permit our pages to be loaded into frames on your site.

The use of this website is subject to the following terms of use:

1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

2. This website uses cookies to monitor browsing preferences and to improve the user experience (such as storing items in your basket for purchase).

3. We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur while using material derived from this website.

4. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

5. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

6. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited unless prior permission has been granted, please contact us to obtain permission

7. This website also contains material which is owned by or licensed to others All trademarks reproduced in this website, which are not the property of, or licensed to the Shirt Framing Service Limited, are acknowledged on the website.

8. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.

9. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

10. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

11. We may at any time revise these terms of use without notice. Please check regularly. Continued use of this website after a change has been made is your acceptance of the change.

Returns & Cancellation Policy

1. Orders for custom made, made to measure or special order Goods may not be canceled or refunded under any circumstance. For the avoidance of doubt, all Goods which include a ‘service’ such as the physical act of framing an item you supply to us is defined as special order and custom made. From the moment we begin framing your item we are creating an item bespoke to your requirements.

2. The Buyer may cancel orders for other Goods that are not defined as custom made, made to measure or special order at any time before they are dispatched by emailing hello@shirtframingservice.co.uk and requesting a cancellation.

3. All Goods are sold with a one year guarantee that covers against defects in materials and workmanship. This guarantee excludes accidental or malicious damage however caused. We reserve the right to settle any claims on the guarantee by repair or replacement of the faulty item. Any claims must be received within 12 months of receipt of the goods by the Buyer.

4. Before returning any Goods to the Company the Buyer must contact the Company for returns authorisation by emailing hello@shirtframingservice.co.uk and requesting a return note.

5. Upon the return of Goods suspected to be faulty if the inspection finds the fault is a result of misuse, vandalism, accidental damage, malicious damage, installation fault or other cause that cannot be reasonably considered to be an inherent fault of the Goods of workmanship, then a charge will be made for this inspection and the return request will be refused. The company reserves the right to require payment of this charge prior to returning the Goods to the Buyer. At the discretion of the Company, we may also provide a quote to repair the fault. The Buyer will also be liable for any and all shipping costs of the Goods unless the item is found to be faulty whereby the Company shall cover the return shipping costs. All decisions by the Company are final.

6. The Company may also opt not to have the Goods returned and to attempt to resolve the issue in some other way.

7. The Company reserve the right to require the Buyer to return the Goods to any UK postal address other than that of the main trading address of the Company.

8. The Buyer may return Goods that are not custom made, made to measure or special order for any reason within 14 days from the date of delivery / collection provided that ALL the following conditions are satisfied:
a. Goods will only be accepted if they are in brand new, unused condition fit for immediate re-sale;
b. Packaged items will only be accepted if the package remains unbroken and in reasonable condition, and
c. The Buyer obtains return authorisation and supplies the returns note and proof of purchase with the returned Goods in the same delivery.

9. At the discretion of the Company where Goods are accepted for return which not in accordance with all these conditions set out above and they are found not to be faulty:
a. In every case a restocking charge will be made; and
b. The risk and cost of returning the Goods shall be at the Buyer’s cost.

10. Where Goods are returned not in accordance with these conditions or damaged whilst in your possession the Company shall not be obliged to accept the return of those Goods. In such circumstances, we will notify the Buyer that the Goods are available for re-collection or re-delivery for which the Buyer shall be liable for any reasonable delivery charges incurred.

11. The Company will examine the returned Goods and will process any refund to the Buyer usually within 3-5 working days but in any case no later than within 30 days. Unless otherwise notified by the Company the price of the Goods will be refunded only and less any applicable restocking, administration, delivery and/or collection charges.

12. The Company is VAT registered. A VAT invoice may be requested from the Company.

Delivery and Shipping Policy

1. All items sent to the Company by the Buyer are sent strictly at the risk and cost of the Buyer. Until a member of staff, official representative or agent of the Company has signed for the items they are in the care of the Buyer. We advise that you send any items to us on a tracked and/or recorded service with adequate insurance cover for their value.

2. All delivery addresses for orders should be a mainland UK or ROI (Ireland) address and available to take delivery any weekday between 08.00 and 18.00 hours. Delivery for large and/or palletised goods is to the entrance of the delivery property only. The Buyer (their agents, employees or representatives) may also be required to assist in unloading the Goods. The Buyer must ensure they have the facilities to take delivery of the Goods ordered.

3. Goods are as standard sent/returned to the Buyer via the courier DHL inclusive of £250 of insurance cover. The Buyer may pay extra for additional insurance cover up to a maximum of £1000 at the time of order. In the event of any claim for Goods lost or damaged in transit to the Buyer a receipt for the items, professional valuation or other valid evidence is required to prove the value for the purpose of validating the claim. Any and all claims are handled and decided by DHL and their loss adjusters and/or insurers. Their decision on any relevant claim is final. The Company has no liability for the Goods once shipped and insured, however, in the event of any claim we will work with the courier on the Buyer’s behalf in an attempt to obtain a satisfactory result.

4. Orders requiring delivery to a non-mainland UK address or an address outside of the UK or ROI (Ireland) will incur a surcharge. Contact us for an international shipping quote prior to ordering.

5. If delivery is attempted and our courier cannot complete the delivery for any reason they will leave a card or contact the Buyer so that the Buyer can arrange redelivery or collection from a local depot. In the event two such deliveries are missed a surcharge may be payable to arrange a further delivery attempt.

6. Delivery shortages, missing or damaged items must be reported within 2 business days of the delivery date. Claims for shortages, missing or damaged items cannot be accepted after this time. Buyers must sign for items as damaged with the courier at the point of delivery if there is in any way damage to the packaging.

7. Delivery of stock Goods is typically 1-3 working days, all other Goods such as custom made, made to measure or special order are typically delivered in 8-12 working days from receipt by the Company of the items to be framed. If delivery time is of the essence please contact us to confirm lead times. Please note at Christmas and Bank Holiday periods last posting dates and service disruptions may extend these lead times out of the control of the Company.

8. All delivery dates or quoted by staff are estimated and are no way guaranteed. Timed delivery slots are not available without arrangement and written agreement prior to order and may incur a surcharge.

9. Deliveries may be made in several separate consignments with various couriers depending upon the most cost-effective and fastest method of sending goods as chosen by the Company. For instance stock Goods ordered with custom made, made to measure or special order Goods may be shipped separately. No additional cost will be made to the Buyer for this service.

10. The Company reserve the right to cancel any order with no warning or notification should these conditions not be met by the Buyer.

11. 3 Day Rush & 4 Day Rush Services, The Company will endeavor to ship the Buyers framed Goods back to the buyer within 3 working days for “3 Day Rush” or 4 working days for the “4 Day Rush” from the date that the Company is in receipt of the Buyers items to be framed. Working days are Monday to Friday excluding bank holidays and enforced closures. The Company shall not be liable for any delays beyond the 3-day or 4-day target caused by the Buyer such as not sending the items to be framed in good time, poor packaging, failing to include the order number and specification within the package sent to the Company and/or slow communication and any and all situations outside of the control of the Company. Conditions outside of the control of the Company include but are not limited to inclement weather, local Covid-19 lock downs, or courier shut downs and reduced services for any reason. If the Company, however is at fault in causing the delay we shall refund the difference in cost of delivery to the next service down. Your order confirmation will indicate the rush service SLA (number of days) if in any doubt.

12. Unless otherwise agreed with the Shirt Framing Service in writing, local collection orders should be collected from our Poole Head Office at:
Unit 11, Morris Road
Nuffield Industrial Estate
BH17 0GG

Framing Policy

Our framing services are tried and tested and we have hundreds of satisfied customers. However, the Buyer’s expectations must be realistic even when considering having items professionally framed.  When framing your items the Company will treat your items with the utmost of care, but due to the nature of framing small yet permanent and material changes to the items may occur. This is not considered to be damage and should in no way with the correct storage and placement of your framed item cause any significant devaluation of your items. The following points should be considered before having your items framed and in any case, in no way will the Company accept liability for any of the following;

1. Fading and Bleaching; UV rays will fade and bleach the colour of fabric and photos (or other images) slowly over time. The framing process and construction does not in any way provide protection of the items framed from the sun or other strong light sources. For that reason and to minimise this effect framed items should not be put on display in a location where it will be strong and/or direct sunlight.

2. The Company use small safety pins to secure fabric into the frames. We DO NOT use tacks, staples or pins. Small safety pins are the best and least damaging of all the available options but small pin holes will be made in to the garment to ensure it is securely fastened. Fixings are always discreet and hidden from view. If you ever remove your items from a frame take great care not to pull or tug the fabric to prevent making these holes larger or indeed stretching the fabric. If in doubt request professional help to unmount framed items.

3. The Company may also use a selection of low-adhesive and non-adhesive framing tape, in rare instances (usually when the frame is exposed to high heat or damp) the tape may be difficult to remove from fabric. Patience and careful removal is key should you ever remove your items from the frame. If in doubt request professional help to unmount framed items.

User & Buyer Supplied Image (User Content) Policy

1. Image data sent by the User and/or Buyer to the Company will be stored on our web server, cloud storage and/or our local hard drive for the sole purpose of completing your order. All digitally transferred images will normally be deleted from our server and/or local hard drives 60-90 days after the order date. Images digitally transferred by emails may be stored for up to 12months. The Company will have no liability for unauthorised access to your transmissions by third parties.

2. Images and other material uploaded, posted, contributed, distributed, communicated, transmitted or linked-to by a User and/or a Buyer, through, to or in connection with the Company is treated as “User Content” for the purposes of these Terms.

3. Users and/or Buyers may not infringe anyone’s copyright and/or registered trademarks; in particular, you must ensure that you either own the copyright to any User Content that you upload, email or otherwise transmit to the Company or that you are fully licensed by the copyright owner to upload the User Content and to make any subsequent use of it (such as by including the User Content in any Goods ordered from the Company).

4. Users and/or Buyers MUST NOT upload, post, contribute, distribute, communicate, transmit or link-to any computer virus, macro virus, Trojan horse, worm, or anything else designed to interfere with, interrupt, or disrupt the normal operating procedures of a computer or to surreptitiously intercept, access without authority, or expropriate any system, data or personal information;

5. User Content MUST NOT contravene any applicable law (including, without limitation, any criminal law) or regulation. Nor may User Content include anything that is false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or that might cause needless annoyance, inconvenience or distress to any person.

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